IT Management Solutions
1. Infrastructure Management Services
2. System Integration (Deployment & Maintenance)
3. IT Help Desk Services
4. Network Management
5. Application Support
6. Desktop Management
Infrastructure Management Services
The Infrastructure Management Services offers a portfolio of solutions for IT infrastructure management through operations, transformation and a range of consulting services across domains. RDS’s Infrastructure Management Services provides a comprehensive range of flexible infrastructure management solutions that can be customized to meet each client’s unique requirements. Our engineers have an extensive portfolio of technical skills.
The IT Services Group helps our clients improve operational and cost efficiency, reliability, security and continuity through select service modules. The Infrastructure Management Service adheres to the highest quality standards and uses industry standards to facilitate business process improvement. With a well structured escalation matrix that maps onto high levels of skills, RDS ensures high quality of service, and very high levels of availability of the IT infrastructure.
IT Infrastructure Management from RDS IT Services provides a solid back bone for enterprises in their quest for business success. Most organizations start their outsourcing with simple Resource augmentation. Utilizing this service gives organizations the guarantee of Service continuity, since the Service Provider’s contract typically includes back-up clauses. You are relieved of service discontinuity issues arising out of attrition. We have a pool of highly skilled resources across IT infrastructure domains – Desktop, Network and Power. The back office processes ensure that every site has a deployable and well structured resource back-up plan.
| Infrastructure Management Services | |
| Service Desk | Processed & operations based on ITIL best practices |
| Network Management | LAN, WAN |
| Desktop, Workstations & Laptop Support | Hardware, Vendor management, Desktop OS and office productivity applications, email clients |
| Asset Management/Configuration Management | Hardware & Software, Add/Move/Change. CMDB |
| Vendor Management | Vendor management for problem resolution & warranty execution |
| Document management | Support document management – SLA’s, contracts etc |
| L1 Application support | Support for customer applications post training on application |
Delivery Models
Multi-Level Service Offering Frontier offers several modes of engagement depending on client requirements. Resource Augmentation SLA Based service Remote Infrastructure Management
SLA based delivery
RDS offers SLA based Infrastructure Management services to customers. Our SLA based offering removes the uncertainty out of the clients IT Service continuity, guaranteeing high uptime, and low MTBF.
RDS has an in-depth understanding of IT infrastructure developed over a decade of experience in design, deployment and management of enterprise IT infrastructure. Our Program managers are sensitive to client requirements and place high levels of commitment to meeting SLA’s optimizing availability, security and continuity.
Benefits of implementing SLA based services
Increased ROI in IT infrastructure expenditures.
Reduced failures- Our Program Manager’s constant interaction from the inception with the business user in planning, designing, procurement and implementing helps in fully understanding the needs from the beginning and they are ‘part of the solution’, rather than ‘part of the problem’.
To learn about how RDS Consulting can help your organization get more done by providing a platform for sharing information and working together, please email: enquiry@rdsuae.com or call us at Tel : +971 4 453 8833, Mob: +971 55 1727161 today.